Privacy Policy

Section 1

About This Policy

This Privacy Policy describes how MedPro Respiratory Care Ltd. (“MedPro,” “we,” “us,” or “our”) manages personal information gathered through the MedPro website, online store, online accounts, forms, newsletters, digital advertising, and related online communications.

It applies to visitors, online customers, account holders, subscribers, form users, and people who contact MedPro about the website, an online purchase, or a product.

Information outside this policy

Clinical records, patient charts, prescriptions, referrals, diagnostic results, therapy records, and information collected while providing patient services are outside the scope of this website policy and may be governed by separate privacy requirements and MedPro procedures.

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Section 2

Regional Privacy Considerations

MedPro operates in British Columbia, Alberta, and Ontario. The privacy law that applies can depend on the activity, the location, the type of organization involved, and whether information crosses provincial or national borders.

British Columbia

The Personal Information Protection Act of British Columbia may apply to personal information handled by a private-sector organization in British Columbia.

Alberta

The Personal Information Protection Act of Alberta may apply to personal information handled by a private-sector organization in Alberta.

Ontario and interprovincial activities

The federal Personal Information Protection and Electronic Documents Act may apply to commercial activities in Ontario and to information that moves across provincial or national borders. Other requirements may apply depending on the circumstances.

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Section 3

Information We Collect

The information collected depends on how you use the website and online store. It may include the categories below.

Contact and identification information

This may include your name, email address, telephone number, billing and shipping addresses, postal code, and other contact details you choose to provide.

Account, order, and transaction information

Account identifiers, saved addresses, preferences, products ordered, quantities, order value, delivery selections, transaction dates, payment status, invoices, returns, refunds, warranties, discounts, and related customer-service history may be recorded.

Payment-related information

Authorized payment providers process information entered at checkout. MedPro may receive transaction identifiers, payment confirmation, method type, billing details, and fraud-screening results rather than complete payment-card data.

Website, device, and preference information

• Internet Protocol address, browser, device, operating system, and referring page
• Pages viewed, site interactions, and visit date, time, and duration
• Cookie, analytics, advertising, and approximate-location identifiers
• Newsletter choices, consent and unsubscribe records, campaign activity, and survey responses

Forms and communications

We may retain information you submit in contact forms, product questions, support requests, surveys, reviews, contests, emails, or other communications.

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Section 4

How We Collect Information

• Directly from you when you open an account, order a product, submit a form, subscribe, post a review, or contact us
• Automatically when you browse or interact with the site, subject to available consent choices and applicable law
• From providers that support payment, delivery, hosting, analytics, advertising, fraud prevention, security, and communications
• From a person acting with your authorization, such as someone placing an order for you
• From public sources or business partners where collection is permitted

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Section 5

How We Use Information

Personal information may be used to:

• Operate, maintain, secure, and improve the website and online store
• Create and administer customer accounts
• Process orders, payments, deliveries, returns, refunds, and warranty requests
• Send transactional, account, delivery, security, and customer-service messages
• Answer questions and provide website, product, and order support
• Verify activity, reduce fraud, and address misuse or unauthorized access
• Measure performance, understand site use, and improve the visitor experience
• Remember preferences and, where permitted, deliver and measure marketing
• Maintain business, transaction, accounting, tax, security, and legal records
• Meet legal obligations and establish, exercise, or defend legal rights

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Section 6

Consent and Your Choices

Where consent is required, it may be express or implied depending on the context, the sensitivity of the information, and reasonable expectations. You may provide consent by submitting a form, completing checkout, creating an account, subscribing, choosing cookie preferences, or voluntarily giving us information.

Available choices may include:

• Using the unsubscribe link in a promotional email
• Changing available cookie preferences or browser controls
• Updating account information and preferences where that function is available
• Requesting access to or correction of personal information
• Withdrawing consent for certain future uses, subject to legal and operational limits

A withdrawn consent may limit our ability to complete a requested transaction or provide a feature. Opting out of marketing does not stop essential messages about orders, accounts, security, warranties, or support requests.

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Section 7

Online Orders and Payments

Information supplied during checkout is used to complete the purchase, arrange delivery, communicate about the order, provide support, and maintain appropriate transaction records.

Payment details are transmitted to authorized payment-service providers. Those providers may use their own authentication, fraud-prevention, privacy, and security procedures.

Transaction records may be kept when reasonably needed for order support, returns, refunds, warranties, disputes, fraud prevention, accounting, tax, legal, and regulatory purposes.

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Section 8

When We Share Information

MedPro may disclose information with consent, where reasonably needed for the purposes described in this policy, or where the law permits or requires disclosure. Recipients may include:

• Website, e-commerce, database, hosting, and cloud-service providers
• Payment, banking, fraud-prevention, delivery, and fulfilment providers
• Email, messaging, survey, analytics, advertising, and measurement services
• Cybersecurity, information-technology, maintenance, and support providers
• Accountants, auditors, insurers, lawyers, and other professional advisers
• Regulators, government bodies, courts, or law-enforcement agencies where authorized or required
• Participants in a proposed or completed financing, reorganization, purchase, sale, or other business transaction, subject to appropriate restrictions

Where practical, information given to a service provider is limited to what is reasonably necessary for the assigned service.

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Section 9

Service Providers and Processing Locations

Third parties may process information for MedPro while supporting hosting, e-commerce, payments, delivery, communications, analytics, advertising, security, and technical operations.

A provider’s infrastructure, support model, or routing may result in information being stored or processed in another province or country. Information outside your home province or outside Canada may be subject to the laws and lawful-access rules of that jurisdiction.

MedPro uses contractual, administrative, organizational, and technical measures where appropriate to help protect information handled by service providers.

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Section 10

Cookies and Website Technologies

MedPro and its providers may use cookies, pixels, tags, local storage, and related technologies to:

• Operate account, checkout, cart, and other essential functions
• Support authentication, security, and fraud prevention
• Remember preferences and consent selections
• Measure performance and understand website use
• Deliver and measure advertising where permitted
• Understand interactions with email and website content

For more detail and available controls, review the Cookie & Tracking Technologies Policy.

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Section 11

Marketing Communications

Where permitted, MedPro may use contact details and communication preferences to send newsletters, product information, promotions, replacement reminders, surveys, and other commercial electronic messages.

Messages may use measurement technologies to record delivery, opens, selections, and related site activity.

You can unsubscribe from promotional emails through the link in the message. MedPro may still send non-promotional communications needed for an order, account, security issue, warranty, request, or customer-service interaction.

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Section 12

Retention and Disposal

MedPro keeps personal information only for as long as reasonably needed for its identified purposes, requested services, business and transaction records, dispute resolution, agreement enforcement, and legal, accounting, tax, security, or regulatory obligations.

The appropriate period can vary with the category of information, purpose, transaction history, warranty obligations, sensitivity, potential disputes, and legal requirements.

When information is no longer required, MedPro may securely destroy, delete, anonymize, or de-identify it in keeping with applicable requirements and operating procedures.

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Section 13

How We Protect Information

MedPro uses administrative, organizational, physical, and technical safeguards intended to reduce the risk of accidental loss and unauthorized access, collection, use, disclosure, copying, modification, or disposal. Measures may include:

• Account controls and access restrictions
• Staff confidentiality and privacy-awareness requirements
• Secure transmission and system safeguards where appropriate
• Vendor assessment and contractual protections
• Website monitoring, maintenance, backup, and security procedures
• Processes for responding to suspected privacy or security incidents

No site, storage platform, or communication channel can be guaranteed completely secure. Keep account credentials confidential and notify MedPro if you suspect unauthorized access.

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Section 14

Access and Correction

Subject to applicable law, you may ask to access personal information MedPro holds about you, learn how it has been used or disclosed, or correct information that is incomplete or inaccurate.

We may need to verify your identity. Please provide only the information reasonably necessary for that verification.

A request may be limited or refused where the law allows or requires, including when access would reveal another person’s information, legally privileged material, confidential commercial information, or information that cannot be disclosed for security or legal reasons.

Where available, certain account details and preferences may also be updated directly through your online account.

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Section 15

Privacy and Security Incidents

MedPro maintains procedures intended to identify, investigate, contain, document, and respond to suspected privacy and security incidents.

When required, MedPro will report an incident to the appropriate regulator and notify affected people. The content and timing of a notice will reflect the circumstances and applicable requirements.

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Section 16

Third-Party Websites and Services

The MedPro website may link to external websites, applications, social networks, payment services, or other third-party resources.

Those services operate under their own terms and privacy practices. Review the relevant third-party policy before providing personal information. MedPro is not responsible for an external service’s privacy, security, availability, or content.

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Section 17

Changes to This Policy

This policy may be revised when MedPro’s website, online store, providers, technologies, business practices, or legal obligations change.

The current version will appear on this page with its effective or last-updated date. If appropriate, MedPro may also provide notice of a material change through the website, email, or another reasonable channel.

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Section 18

Privacy Questions and Requests

Use the MedPro contact page to ask about this policy or submit a request concerning information associated with the website or online store.

Include enough detail to help us understand the request, but do not submit passwords, complete payment-card numbers, or unnecessary sensitive information through a general form.

If a concern is not resolved with MedPro, the regulator that applies to your circumstances may include:

• Office of the Privacy Commissioner of Canada
• Office of the Information and Privacy Commissioner for British Columbia
• Office of the Information and Privacy Commissioner of Alberta

Related Policies

Cookie & Tracking Technologies Policy · Terms & Conditions