Frequently Asked Questions

Visit the MedPro Locations page to find clinic addresses, contact information and available location details.

Appointment requirements can vary by service and clinic. Contact your preferred MedPro location before visiting so the team can confirm whether an appointment is needed and what information to bring.

Use the Locations page to find the phone number and contact details for the MedPro location you need.

Bring any referral, prescription or other documentation you were asked to provide, along with coverage information and your current equipment if the appointment relates to an existing device. It can also help to bring a list of questions.

Service availability and record access can vary by location and type of support. Contact the MedPro clinic you would like to visit so the team can confirm the appropriate next step.

Contact the clinic directly as soon as possible. The clinic can review appointment availability and help arrange another time when appropriate.

Requirements depend on the therapy, service, province and applicable care pathway. Some services or prescribed equipment may require a referral, prescription or other clinical documentation.

Yes. You can contact MedPro for general service information and to understand possible next steps. If documentation is required for the service you need, the team can explain what will be needed before proceeding.

Healthcare providers can use MedPro’s dedicated Healthcare Providers resources to access referral and requisition information.

Bring the prescription or related documentation with you or contact MedPro in advance. The team can confirm whether the documentation meets the requirements for the requested service or equipment.

The information is reviewed and matched to the applicable service pathway. Additional information may be requested, and the patient may be contacted about scheduling, equipment arrangements or other next steps.

Timing varies by service, documentation requirements, equipment availability and regional process. Your MedPro clinic can provide the most relevant information for your situation.

Coverage varies by insurer, plan, product, eligibility and documentation requirements. Review your plan details and contact your insurer when confirmation is needed.

Funding depends on the therapy, province, eligibility criteria and applicable program. MedPro’s therapy-specific funding pages provide more detailed guidance where available.

Documentation needs vary by insurer and purchase. Contact MedPro with your coverage requirements so the team can confirm what documentation is available for the applicable product or service.

Available payment methods can differ between online and in-clinic purchases. The checkout page or your local clinic can confirm the payment options available for your transaction.

Products available through the MedPro online store can be purchased online when the product and any applicable prescription requirements allow it. Visit the online store to browse current products.

Prescription or clinical-documentation requirements depend on the product and applicable care pathway. Product information or the MedPro team can clarify what is required before purchase.

Review CPAP Insurance & Coverage or Home Oxygen Funding & Coverage for therapy-specific information.

Browse the MedPro online store, choose the applicable product options, add the item to your cart and proceed through checkout.

Shipping availability depends on the product, destination and current store terms. Review the information shown during checkout for the order you are placing.

Start with your order-confirmation information. If you need additional help, contact MedPro with the order number and the name or email used at checkout.

Contact MedPro as soon as possible. Changes or cancellations may not be possible once an order has entered processing or shipment.

Return eligibility depends on the product and applicable conditions. Review the Refund Policy for the full terms before returning an item.

Contact MedPro with the product details, purchase information and a description of the issue. The team can review the applicable warranty or product-support process.

Contact MedPro with your order number and the item received so the order can be reviewed and the appropriate next step can be arranged.