Frequently Asked Questions

MedPro supports prescribed respiratory equipment and supplies, including aerosol therapy, suction equipment, tracheostomy products and pulse oximetry. Services and product availability vary by location. Explore Respiratory Care or contact your nearest clinic.

MedPro may provide nebulizers, compressors and related supplies when available and appropriate for the prescribed treatment. Medication selection and dosing must come from the prescribing healthcare professional. Learn about aerosol therapy.

Availability may include prescribed suction equipment, replacement supplies and tracheostomy-related products. Selection, setup and use must follow the care plan and training from the qualified healthcare team. See Suction Therapy and Tracheostomy Supplies.

A pulse oximeter estimates oxygen saturation and pulse rate. Movement, circulation, nail products and fit can affect readings. A single reading should not be used to diagnose a condition or change treatment. Learn about pulse oximetry.

Yes. MedPro can help with equipment operation, fitting, routine maintenance and common equipment issues. Contact your healthcare team for diagnosis, prescription or treatment-setting changes. Contact MedPro for equipment support.

Use MedPro Locations to find clinic addresses, phone numbers, hours and available location details. Contact the clinic before visiting if you need to confirm accessibility or a specific product or service.

Appointment requirements vary by service and location. Call in advance for equipment setup, mask fitting, education or follow-up so the clinic can confirm timing and what to bring.

Requirements depend on the service, equipment and coverage program. Prescribed CPAP, oxygen and some respiratory equipment generally require documentation from an authorized healthcare professional. Confirm the exact requirements with your clinic.

Your clinic may request identification, a prescription or referral, relevant test or assessment information, coverage details, and any equipment or components being reviewed. Confirm the exact list with the clinic before your visit.

Current forms are available on the Referral Forms page. Additional service and referral information is available under For Healthcare Providers.

Coverage depends on the insurer or program, plan terms, medical criteria, equipment, supplier and approval process. Confirm the exact benefit and any pre-authorization requirement before purchase. Review MedPro insurance information.

No. Eligibility, covered amounts, approved products and supplier requirements vary by province or territory and may change. Confirm current rules with the applicable program and your local MedPro clinic.

A payer may request a prescription, test or assessment results, a supplier quote, prior authorization, an invoice, proof of payment or a specific claim form. Ask the insurer or funding program which documents are required before purchasing.

No. A prescription and coverage approval are separate. Confirm eligibility, the approved amount, supplier requirements and the claim process with the payer before purchasing equipment.

MedPro supports Medicard financing. Approval, terms and repayment are provided by the financing provider and are separate from insurance or public funding. Review financing information.

Many products can be purchased through the MedPro online store. Clinic sales and services may follow different procedures. Products requiring a prescription, documentation or eligibility review are assessed before order acceptance.

MedPro ships eligible online orders to addresses within Canada. Restrictions, charges, carrier limits or longer delivery times may apply by product or destination. Available options and charges are shown at checkout where applicable. See the Terms & Conditions.

Shipping updates are sent using the contact information provided with the order. For a change or cancellation, contact online-order support as soon as possible at orders@medprorespiratory.com or 778-726-4517. Changes or cancellations are not guaranteed after processing, fulfillment or shipment.

Contact MedPro before returning anything. Eligible voluntary returns generally require contact within three days of delivery, unopened and unused product, original packaging and prior authorization; fees and restrictions may apply. Damaged, defective, incorrect or missing items follow a separate review. Read the Refund Policy.

Keep the product, packaging and proof of purchase, then contact MedPro promptly. Do not use a visibly damaged or unsafe product and do not return it until instructed. Manufacturer warranty terms, troubleshooting steps and serial-number information may apply. Review the Refund Policy or contact MedPro.