Sleep & Respiratory Frequently Asked Questions

Sleep apnea is a sleep-related breathing disorder in which breathing repeatedly stops or becomes reduced during sleep. Obstructive sleep apnea occurs when the upper airway repeatedly narrows or closes. Learn more on the Sleep Apnea hub.

Possible signs include loud snoring, witnessed pauses in breathing, gasping, unrefreshing sleep, daytime sleepiness, concentration difficulty and morning headaches. Symptoms alone cannot confirm sleep apnea. Review signs, symptoms and risk factors.

Diagnosis is based on an appropriate clinical assessment and sleep study. Depending on the situation, testing may occur at home with portable equipment or in a sleep laboratory. A screening questionnaire is not a diagnosis. Visit Sleep Apnea Testing for the testing pathways.

Treatment depends on the type and severity of sleep apnea and the individual clinical situation. Options can include positive airway pressure therapy and other approaches selected by the treating clinician. Review the general Sleep Apnea Treatment Options page.

CPAP, or continuous positive airway pressure, delivers prescribed air pressure through a mask to help keep the upper airway open during sleep. It is commonly prescribed for obstructive sleep apnea. Visit the CPAP Therapy hub.

CPAP provides continuous pressure at a prescribed setting, APAP adjusts within a prescribed range, and bilevel therapy uses different prescribed pressures for inhalation and exhalation. The appropriate system and settings should be selected by the healthcare professional managing treatment. Learn about BiPAP and bilevel therapy.

A mask should feel secure and comfortable without unnecessary tightness. Fit is best checked in the sleeping position with the equipment operating as directed. Persistent leaks, pressure points or irritation may need fitting support. Explore CPAP Mask Fitting.

Check the mask position, tubing connections, humidifier chamber, filter and visible wear. Do not independently change prescribed pressure settings. Use the CPAP Troubleshooting guide or contact MedPro for equipment support.

Follow the instructions for the specific device, mask and accessories supplied. Cleaning and replacement timing vary by component, condition, manufacturer and coverage. Review Cleaning & Maintenance and the Replacement Schedule.

Home oxygen therapy provides supplemental oxygen through prescribed equipment when a qualified healthcare professional determines it is needed. The prescribed flow, schedule and equipment depend on the clinical situation. Visit the Home Oxygen hub.

Systems can include stationary concentrators, portable oxygen equipment, cylinders and related delivery accessories. The appropriate system depends on the prescription, mobility needs, safety requirements and local availability. Explore Oxygen Therapy Equipment.

Do not independently change the prescribed oxygen setting or schedule. Contact the healthcare professional managing the oxygen prescription if a change may be needed or symptoms have changed.

Do not smoke or vape around oxygen. Keep equipment away from flames, sparks and heat sources, secure cylinders as directed, maintain ventilation and follow the supplier and manufacturer instructions. Review Home Oxygen Safety & Daily Life.

Travel may be possible with advance planning. Confirm documentation, equipment acceptance, battery or power needs, destination support and a backup plan with the prescribing team, equipment provider and transportation company. See Travelling With Oxygen.

MedPro supports a range of prescribed respiratory equipment and supplies, which may include aerosol therapy, suction equipment, tracheostomy care products and pulse oximetry. Services and product availability vary by location. Start at the Respiratory Care hub.

MedPro may provide nebulizers, compressors and related supplies when available and appropriate for the prescribed treatment. Medication choice and dosing must come from the prescribing healthcare professional. See Aerosol Therapy for equipment-focused guidance.

Availability may include prescribed suction equipment and tracheostomy-related supplies. Product selection, setup and use must follow the care plan and training from the qualified healthcare team. Review Suction Therapy and Tracheostomy Care.

A pulse oximeter estimates blood oxygen saturation and pulse rate. Readings can be affected by movement, circulation, nail products, device fit and other factors, and they must be interpreted in the context of the individual care plan. Do not use a single reading to diagnose a condition or change treatment. Learn about Pulse Oximetry.

Use the MedPro Locations directory to find clinic contact details and available local services. Contact the location before visiting if you need to confirm hours, accessibility or whether a specific product or service is available.

Appointment requirements vary by location and service. Call the clinic in advance for equipment setup, mask fitting, education or follow-up so the team can confirm timing and any information you should bring.

Requirements depend on the service, equipment and applicable coverage rules. Prescribed therapies such as CPAP or home oxygen generally require documentation from an authorized healthcare professional. Contact the clinic to confirm what is needed for your situation.

The clinic may ask for identification, prescription or referral documents, relevant test or assessment information, coverage details and any equipment or components being reviewed. Confirm the exact list with the clinic before the visit.

Current forms are available on the Referral Forms page. Providers can also visit For Healthcare Providers for referral pathways and professional resources.

Coverage depends on the insurer, plan, equipment category, medical criteria, approved supplier and claim process. Ask the payer which benefit applies to the exact item and whether authorization is required before purchase. See Insurance & Funding.

No. Programs, eligibility, covered amounts, approved products and supplier requirements can differ by province or territory and may change over time. Confirm current rules with the responsible program and your local MedPro clinic.

A payer may request a prescription, test or assessment information, supplier quote, prior authorization, invoice, proof of payment or a specific claim form. The required combination varies, so obtain written confirmation before purchasing.

No. A valid prescription and a payer’s approval are separate requirements. Confirm eligibility, the covered amount, approved supplier, claim method and authorization expiry date before purchase.