Home Oxygen Support
Home Oxygen Services & Support
From equipment setup and education to delivery coordination and ongoing assistance, MedPro’s respiratory care team supports patients and caregivers throughout home oxygen therapy.
✓ Equipment setup and education
✓ Ongoing oxygen support
✓ Delivery and service coordination
Support at a glance
How MedPro Can Help
Delivery and setup
Equipment is coordinated, delivered, and set up for prescribed use.
Education and guidance
Patients and caregivers receive instructions for using the supplied system.
Ongoing support
MedPro remains available for equipment questions and service needs.
Support beyond equipment delivery
Support Throughout Your Home Oxygen Therapy
MedPro’s role can begin when an eligible referral or service request is received and continue after the equipment has been delivered. Support may include equipment coordination, setup, education, supply arrangements, equipment assistance, and follow-up guidance.
The exact services provided depend on the prescription, location, equipment, funding arrangement, and individual service needs. Patients and caregivers are given the appropriate support contacts for their setup.
Questions about clinical symptoms, changes in health, or whether oxygen therapy should be adjusted should be directed to the appropriate healthcare professional.
Patient and Caregiver Support
Home oxygen can involve family members and caregivers as well as the person receiving therapy. MedPro can help the people involved understand the supplied equipment, basic operating procedures, support contacts, and how to request equipment assistance.
The prescribed oxygen setting should not be changed independently unless the patient has received specific clinical instructions to do so.
Service overview
Home Oxygen Services Available Through MedPro
MedPro coordinates equipment-related services and support based on each patient’s prescribed therapy, location, and service arrangement.
Before setup
Equipment Coordination
MedPro reviews the available referral and service information to help prepare an appropriate oxygen-equipment arrangement.
- Reviewing prescribed equipment requirements
- Confirming relevant patient and delivery information
- Preparing the oxygen system and approved accessories
- Coordinating with the patient, caregiver, or referring team
Getting established
Delivery and Setup
Equipment delivery and setup are coordinated so the prescribed oxygen system is ready for use.
- Arranging an appropriate delivery or setup time
- Positioning and connecting the supplied equipment
- Confirming that the system is operating
- Reviewing the prescribed setting and basic setup
Learning your system
Equipment Education
Patients and caregivers receive practical guidance for using the supplied equipment.
- Turning the equipment on and off
- Understanding controls, displays, and basic indicators
- Connecting tubing, cannulas, or prescribed interfaces
- Recognizing alarms and knowing who to contact
Ongoing supply
Oxygen Supply Coordination
Where applicable, MedPro helps coordinate ongoing oxygen supply and delivery arrangements.
- Coordinating cylinder replacement or replenishment
- Updating delivery and access instructions
- Reporting changing supply needs
- Planning ahead for address or routine changes
Service support
Equipment Assistance
MedPro helps patients and caregivers respond when equipment is not operating as expected.
- Helping interpret unfamiliar equipment alarms
- Reviewing power-supply or approved accessory concerns
- Coordinating service, assessment, or replacement
- Directing the concern to the appropriate support team
Continuing care
Ongoing Patient Support
Support continues after the initial delivery and equipment education.
- Answering equipment-related questions
- Reinforcing education for patients and caregivers
- Coordinating follow-up support where applicable
- Helping when equipment or service circumstances change
Service availability, delivery arrangements, equipment options, and follow-up processes may vary by region and individual program.
What support should feel like
What to Expect From Your Oxygen Support Team
Patients and caregivers should know how the supplied equipment works, who to contact, and what happens when equipment assistance is needed.
1
Clear Instructions
Patients and caregivers are shown how the supplied equipment operates and how it fits into the prescribed therapy.
2
A Support Contact
Patients receive contact information for equipment questions, service concerns, supply coordination, and delivery updates.
3
Equipment Assistance
MedPro helps assess equipment concerns and coordinates the appropriate equipment-related next step.
4
Continuing Support
Support continues after the initial setup rather than ending when the equipment is delivered.
Working together
Support for Patients and Caregivers
The person receiving oxygen and the people helping them may have different questions, but both should understand the basic support process.
For Patients
MedPro can help patients understand the equipment-related parts of their home oxygen routine.
- Reviewing daily equipment operation
- Asking questions about alarms or controls
- Reporting equipment concerns
- Arranging supplies or service where applicable
- Preparing for changes in routine or location
- Knowing when to contact MedPro or a healthcare professional
For Caregivers
Caregivers can receive the information they need to help support safe, consistent equipment use.
- Understanding basic equipment operation
- Knowing not to change the prescribed setting independently
- Learning the appropriate service contacts
- Helping coordinate deliveries or access
- Reporting equipment concerns
- Supporting the patient’s emergency plan
Know when to reach out
When Should You Contact MedPro?
Contact MedPro when you need equipment guidance, supply coordination, delivery assistance, or help with equipment that is not operating as expected.
Unfamiliar Alarm
The equipment displays or sounds an alarm that you do not understand.
Equipment Concern
The equipment is damaged, disconnected, or not operating as expected.
Power or Battery Issue
A power supply, battery, or approved power accessory needs attention.
Oxygen Supply Concern
The available cylinder supply is running lower than expected or the delivery plan needs review.
Address or Access Change
Delivery instructions, access information, or the service address has changed.
Guidance Needed
A patient or caregiver needs help understanding the supplied equipment.
Travel or Extended Absence
Travel, temporary relocation, or an extended absence is being planned.
Prescription Change
A healthcare professional has changed the oxygen prescription or provided new instructions.
For cleaning, inspection, replacement, and basic maintenance guidance, visit the Oxygen Equipment Care & Maintenance page. For travel planning, visit Travelling With Oxygen.
Choosing the right contact
Equipment Support or Medical Emergency?
MedPro can assist with equipment and service concerns, but equipment support does not replace emergency medical care.
Contact MedPro for Equipment Support
MedPro can help direct equipment-related questions and coordinate the appropriate service response.
- Equipment alarms or operating concerns
- Delivery or supply coordination
- Questions about the supplied setup
- Equipment service or replacement coordination
- Approved accessory, battery, or power concerns
- General equipment guidance
Seek Emergency Medical Help When Required
MedPro’s equipment-support service does not replace emergency medical care. During a medical emergency, call 911 or follow the emergency instructions provided by the patient’s healthcare professional.
Contacting MedPro
How to Reach MedPro’s Oxygen Support Team
Use the option that best matches your location and equipment-support needs.
Clinic directory
Find a MedPro Clinic
Locate the nearest MedPro clinic or service location and view the available contact information.
Phone support
Call MedPro
Call MedPro’s toll-free number to be directed to the appropriate clinic or support contact.
Delivery and service
Arrange Delivery or Service
Contact MedPro to discuss oxygen-delivery information, equipment assistance, or a change to an existing service arrangement.
Support near you
Home Oxygen Support Across MedPro Communities
MedPro provides respiratory-care services through clinics and support teams in British Columbia, Alberta, and Ontario. The available equipment, delivery arrangements, funding processes, and service procedures may differ by region.
Use the clinic directory to locate the most appropriate MedPro location and confirm the support options available in your community.
Support May Vary by Region
- Available oxygen equipment and accessories
- Delivery schedules and service areas
- Provincial funding and documentation
- Clinic and respiratory-care contacts
- Follow-up and equipment-support processes
Contact the appropriate MedPro location to confirm the arrangements that apply to an individual service plan.
Continue learning
Continue Your Home Oxygen Journey
Explore related guidance for starting therapy, understanding equipment, caring for equipment, and using oxygen safely.
Getting started
Getting Started With Home Oxygen
Understand assessment, prescription, referral, service coordination, and initial equipment setup.
Equipment
Home Oxygen Equipment
Learn about concentrators, cylinders, delivery methods, and the components of an oxygen system.
Care & maintenance
Equipment Care & Maintenance
Review cleaning, inspection, replacement guidance, and basic equipment troubleshooting.
Safety
Home Oxygen Safety
Review safe equipment use, storage, fire precautions, and emergency planning.
Home Oxygen Support
Need Help With Your Home Oxygen Service?
MedPro’s respiratory care team can help with equipment questions, delivery coordination, service needs, and ongoing home oxygen support.