Privacy Policy

Section 1

About this policy

This Privacy Policy describes how MedPro Respiratory Care Ltd. (“MedPro,” “we,” “us,” or “our”) handles personal information collected through the MedPro website, online store, online accounts, website forms, electronic newsletters, advertising activities, and related digital communications.

This policy applies to website visitors, online customers, account holders, newsletter subscribers, people who submit website forms, and people who contact MedPro about the website, an online order, or a product.

MedPro handles personal information in accordance with applicable Canadian privacy laws. Depending on the activity and location involved, these laws may include the Personal Information Protection Act of British Columbia, the Personal Information Protection Act of Alberta, and the federal Personal Information Protection and Electronic Documents Act.

Section 2

Information we collect

The information we collect depends on how you interact with MedPro. It may include the following categories.

Contact and identification information

Your name, email address, telephone number, billing address, shipping address, postal code, and other contact information you choose to provide.

Account information

Information associated with an online account, such as your login identifier, saved addresses, account preferences, communication preferences, and online order history.

Order and transaction information

Products purchased, order values, quantities, delivery selections, transaction dates, payment status, invoices, returns, refunds, warranties, discounts, and related customer-service communications.

Payment-related information

Payment information submitted during checkout is processed with the assistance of authorized payment-service providers. MedPro may receive information such as payment confirmation, transaction identifiers, payment method type, billing details, and fraud-screening results.

Website and device information

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website or page
• Pages viewed and website interactions
• Date, time, and duration of visits
• Cookie, analytics, and advertising identifiers
• Approximate location derived from technical information

Marketing and preference information

Newsletter subscriptions, marketing preferences, consent records, unsubscribe records, email engagement, advertising interactions, campaign responses, and survey responses.

Forms, reviews, and communications

Information you provide through contact forms, product inquiries, support requests, surveys, reviews, contests, email messages, and other communications with MedPro.

Section 3

How we collect information

MedPro may collect personal information in the following ways:

• Directly from you when you create an account, place an order, complete a form, subscribe to communications, submit a review, or contact us.
• Automatically when you browse or interact with the website, subject to your cookie choices and applicable law.
• From payment, delivery, hosting, analytics, advertising, fraud-prevention, and communication providers that support our website and online store.
• From another person acting with your authorization, such as someone placing an order on your behalf.
• From publicly available sources or business partners where permitted by law.

Section 4

How we use information

MedPro may use personal information to:

• Operate, maintain, and secure the website and online store.
• Create and manage online customer accounts.
• Process payments, purchases, deliveries, refunds, returns, and warranty requests.
• Provide order confirmations, shipping updates, receipts, security notices, and other transactional communications.
• Respond to inquiries and provide product, website, and customer support.
• Verify transactions and prevent fraud, misuse, and unauthorized activity.
• Understand website performance and how visitors use the website.
• Improve website usability, product information, services, and customer experiences.
• Remember website and account preferences.
• Deliver, personalize, and measure advertising where permitted.
• Send newsletters, promotions, product reminders, and other marketing communications where permitted.
• Administer surveys, promotions, or other website programs.
• Maintain appropriate transaction, accounting, tax, security, and business records.
• Comply with legal obligations, lawful requests, and regulatory requirements.
• Establish, exercise, or defend legal rights and address disputes.

Section 5

Consent and your choices

MedPro obtains consent for the collection, use, and disclosure of personal information where consent is required. Consent may be express or implied depending on the sensitivity of the information, the circumstances, and your reasonable expectations.

For example, consent may be provided when you submit an online form, create an account, complete checkout, subscribe to marketing, select cookie preferences, or voluntarily provide information to MedPro.

Your choices may include

• Unsubscribing from promotional emails using the link provided in the message.
• Adjusting available cookie preferences through the website’s cookie controls.
• Blocking or deleting cookies through your browser settings.
• Updating information and preferences in your online account where available.
• Requesting access to or correction of personal information.
• Withdrawing consent for certain future uses, subject to legal and operational limitations.

Withdrawing consent may affect MedPro’s ability to provide a requested feature, service, or transaction. Unsubscribing from marketing will not prevent essential order, account, security, or customer-service communications.

Section 6

Online orders and payments

When you place an online order, MedPro uses the information provided during checkout to complete the transaction, arrange delivery, communicate with you, provide support, and maintain appropriate transaction records.

Payment information is transmitted to and processed with the assistance of authorized payment-service providers. Those providers may apply their own privacy, security, authentication, and fraud-prevention practices.

Transaction information may be retained as reasonably necessary for order support, returns, refunds, warranties, disputes, fraud prevention, accounting, tax, legal, and regulatory purposes.

Section 7

When we share information

MedPro may disclose personal information where reasonably necessary for the purposes described in this policy, with your consent, or where otherwise permitted or required by law.

Recipients may include:

• Website, e-commerce, database, cloud, and hosting providers.
• Payment processors, financial institutions, and fraud-prevention providers.
• Delivery, shipping, logistics, and order-fulfilment providers.
• Email, messaging, survey, and customer-communication platforms.
• Analytics, advertising, and campaign-measurement providers.
• Cybersecurity, information technology, maintenance, and technical-support providers.
• Accountants, auditors, insurers, lawyers, and other professional advisers.
• Government departments, regulators, courts, law-enforcement agencies, or other parties where disclosure is legally required or permitted.
• A buyer, successor, investor, adviser, or other participant in a proposed or completed business transaction, subject to appropriate restrictions.

MedPro seeks to limit information provided to service providers to what is reasonably necessary for them to perform their assigned services.

Section 8

Service providers and processing locations

MedPro uses third-party service providers to support its website and online-store operations. These providers may handle personal information on MedPro’s behalf for purposes such as hosting, payment processing, order delivery, communications, analytics, advertising, security, and technical support.

Depending on a provider’s systems, infrastructure, support arrangements, and data-routing practices, information may be processed or stored in another province or country. Information processed outside your province or outside Canada may be subject to the laws and lawful-access requirements of that jurisdiction.

Where appropriate, MedPro uses contractual, administrative, organizational, and technical measures intended to protect information handled by service providers.

Section 9

Cookies and website technologies

MedPro and its service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website and understand how it is used.

These technologies may support:

• Essential website, account, checkout, and shopping-cart functions.
• Security, authentication, and fraud prevention.
• Remembering preferences and consent selections.
• Website analytics and performance measurement.
• Advertising, remarketing, and campaign measurement.
• Understanding email and website engagement.

For additional information, including available controls, please review our Cookie Policy.

Section 10

Marketing communications

Where permitted, MedPro may use your contact information and marketing preferences to send newsletters, product information, promotions, replacement reminders, surveys, and other commercial electronic messages.

Marketing messages may contain technologies that help MedPro understand whether a message was delivered, opened, or selected and may record information about related website activity.

You may unsubscribe from promotional email messages at any time by using the unsubscribe link in the message. MedPro may continue to send non-promotional messages relating to an order, account, security matter, warranty, request, or customer-service interaction.

Section 11

Retention and disposal

MedPro retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide requested services, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and meet legal, accounting, tax, security, and regulatory requirements.

Retention periods may vary depending on the type of information, the purpose for which it is held, legal requirements, transaction history, potential disputes, warranty obligations, and the sensitivity of the information.

When personal information is no longer required, MedPro may securely delete, destroy, anonymize, or de-identify it in accordance with applicable requirements and operational procedures.

Section 12

How we protect information

MedPro uses administrative, organizational, physical, and technical safeguards intended to protect personal information against accidental loss and unauthorized access, collection, use, disclosure, copying, modification, or disposal.

Safeguards may include:

• Access restrictions and account controls.
• Staff confidentiality requirements and privacy awareness.
• Secure transmission and system protections where appropriate.
• Vendor assessment and contractual requirements.
• Website monitoring, maintenance, backup, and security procedures.
• Procedures for responding to suspected privacy and security incidents.

No website, communication method, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying MedPro if you believe your account has been accessed without authorization.

Section 13

Accessing or correcting your information

Subject to applicable law, you may request access to personal information MedPro holds about you and information about how it has been used or disclosed. You may also request correction of information you believe is inaccurate or incomplete.

MedPro may need to verify your identity before responding to a request. Only information reasonably necessary for identity verification should be provided.

Access may be limited or refused where permitted or required by law, including where disclosure could reveal another person’s personal information, confidential commercial information, legally privileged information, or information that cannot be disclosed for security or legal reasons.

Where appropriate, you may also update certain account and contact information directly through your online account.

Section 14

Privacy and security incidents

MedPro maintains procedures intended to identify, investigate, contain, document, and respond to suspected privacy and security incidents.

Where required by applicable law, MedPro will report an incident to the appropriate privacy regulator and notify affected individuals. The form and timing of any notification will depend on the circumstances and applicable legal requirements.

Section 15

Third-party websites and services

The MedPro website may contain links to websites, applications, social-media platforms, payment services, or other resources operated by third parties.

Third parties operate under their own terms and privacy practices. MedPro is not responsible for the privacy, security, availability, or content of third-party websites or services. You should review the applicable third-party policy before providing personal information.

Section 16

Changes to this policy

MedPro may update this Privacy Policy to reflect changes to our website, online store, business practices, service providers, technologies, or legal obligations.

The current version will be posted on this page with an updated effective or last-updated date. Where appropriate, MedPro may provide additional notice of a material change through the website, email, or another reasonable communication method.

Section 17

Privacy questions and requests

To ask a question about this policy or submit a request concerning personal information collected through the MedPro website or online store, please contact MedPro through our contact page.

Please provide enough information to help MedPro understand your request, but do not send passwords, complete payment-card numbers, or unnecessary sensitive information through a general contact form.

If a concern cannot be resolved directly with MedPro, you may have the right to contact the privacy regulator applicable to your circumstances, including the Office of the Privacy Commissioner of Canada, the Office of the Information and Privacy Commissioner for British Columbia, or the Office of the Information and Privacy Commissioner of Alberta.