Legal Disclaimer

Section 1

About this disclaimer

This Legal Disclaimer applies to public website content published by MedPro Respiratory Care Ltd. (“MedPro,” “we,” “us,” or “our”). It explains the limitations that apply when you use MedPro’s website, online tools, educational materials, product information, and related digital resources.

This disclaimer should be read with the MedPro Terms & Conditions and other policies referenced below. Additional notices or conditions may apply to a particular product, service, promotion, assessment, transaction, or clinical relationship.

Section 2

Scope of this disclaimer

This disclaimer applies to website pages and public digital content, including:

• Educational articles, guides, frequently asked questions, and blog content.
• Sleep-apnea, CPAP, home-oxygen, respiratory-care, travel, safety, and maintenance information.
• Product pages, specifications, comparisons, compatibility information, images, and videos.
• Online screening, questionnaires, calculators, and self-assessment tools.
• Downloadable manuals, checklists, forms, presentations, and patient resources.
• Links to manufacturer websites, applications, government resources, and other third-party services.
• General information supplied through website forms, email, and other non-clinical website communications.

Separate written agreements, prescriptions, consent documents, service records, clinical instructions, funding arrangements, rental agreements, and transaction-specific terms may apply to actual patient care or other services.

Section 3

General information only

MedPro’s website provides general educational, product, service, and business information. It is intended to offer a helpful overview and may not address every circumstance, risk, product configuration, or individual need.

Website information is not individualized for a particular person. Needs and risks may differ based on medical history, diagnosis, prescription, therapy settings, equipment, age, environment, lifestyle, medications, and other factors.

Important decisions should be confirmed with the appropriate healthcare professional, manufacturer documentation, product label, service agreement, or other authoritative source.

Section 4

No medical advice or diagnosis

Website content does not constitute medical advice, diagnosis, treatment planning, clinical monitoring, a prescription, or an individualized assessment of symptoms.

Do not use website content as a substitute for advice from a physician, respiratory therapist, pharmacist, or another qualified healthcare professional. Do not begin, stop, or change therapy based only on website information.

• Do not change prescribed oxygen flow rates without appropriate professional direction.
• Do not change CPAP, APAP, bilevel, or other therapy settings without appropriate authorization.
• Do not change medication, treatment schedules, or equipment configuration based only on website content.
• Do not assume that a product described online is suitable for your diagnosis, prescription, or circumstances.
• Direct questions about symptoms, diagnosis, treatment, side effects, or therapy effectiveness to an appropriate healthcare professional.

MedPro staff may provide general product and service information. Individual clinical recommendations require an appropriate assessment and professional context.

Section 5

Emergencies and urgent concerns

Website forms and email may not be reviewed immediately. Do not delay urgent care while waiting for a response from MedPro.

Existing patients who have been given an emergency support procedure for equipment or services should follow the instructions supplied through that service arrangement rather than relying on a general website contact method.

Section 6

No professional relationship created

Browsing the website, reading an article, viewing a product, completing a screening tool, or submitting a general inquiry does not by itself create a clinician-patient, therapist-patient, prescriber-patient, or other professional relationship with MedPro or any individual healthcare professional.

A clinical or service relationship begins only through the appropriate referral, assessment, intake, consent, prescription, service, or agreement process. Existing MedPro patients remain subject to the instructions and documentation provided through their actual care or service relationship.

Section 7

Online screening and self-assessment tools

MedPro may provide online screening or self-assessment tools, including the Online OSA Screening tool, to help users identify possible risk factors or topics to discuss with a healthcare professional.

• A screening result is not a medical diagnosis.
• A result does not confirm or rule out obstructive sleep apnea, another sleep disorder, or any other condition.
• The result depends partly on the accuracy and completeness of the information entered.
• A tool may not consider every symptom, medical condition, medication, risk factor, or personal circumstance.
• Further professional assessment or diagnostic testing may be required before diagnosis or treatment.

Contact a qualified healthcare professional if you have concerning symptoms, questions about a screening result, or concerns about sleep, breathing, or treatment.

Section 8

Product information and suitability

Product pages provide general descriptions, features, specifications, and compatibility information. A product’s appearance on the website does not guarantee that it is suitable, safe, compatible, or authorized for every person or intended use.

Suitability may depend on your prescription, diagnosis, therapy settings, equipment model, connector type, mask or tubing system, power requirements, intended environment, manufacturer restrictions, and other factors.

• Confirm compatibility before ordering.
• Review product-specific warnings, contraindications, intended use, and technical requirements.
• Seek a professional fitting or recommendation where appropriate.
• Provide a valid prescription, eligibility confirmation, or supporting documentation where required.
• Do not use a product for a purpose outside its authorized or intended use.

Website product suggestions, comparisons, or educational statements do not constitute an individualized clinical prescription or guarantee of suitability.

Section 9

Instructions, prescriptions, and safe use

Customers and patients should follow the most current instructions applicable to their equipment and circumstances, including:

• Their prescription and directions from qualified healthcare professionals.
• Manufacturer instructions for use, product labels, warnings, contraindications, and safety notices.
• Cleaning, maintenance, replacement, storage, charging, power, transportation, and operating instructions.
• Recall, correction, or safety information issued by MedPro, the manufacturer, Health Canada, or another applicable authority.
• Service-specific directions supplied through a MedPro patient or equipment program.

Website content does not override a prescription, manufacturer instruction, clinical direction, warning, recall, or product-specific label.

• Do not modify equipment unless authorized.
• Do not use a product that appears damaged, unsafe, or subject to a recall.
• Contact MedPro or the manufacturer if instructions are missing, damaged, outdated, or unclear.
• Use oxygen equipment only according to prescribed and manufacturer safety requirements.
• Product safety requirements may differ between models, versions, accessories, and jurisdictions.

Section 10

Accuracy, completeness, and updates

MedPro makes reasonable efforts to provide useful and accurate website information. However, content may occasionally contain errors, omissions, outdated information, broken links, or formatting problems.

Healthcare guidance, product documentation, manufacturer specifications, regulations, services, pricing, and available technologies may change. A website page or older article may not immediately reflect every update.

• Review publication and last-updated dates where they are provided.
• Confirm important product information before relying on it or placing an order.
• Use the most current manufacturer documentation and professional guidance.
• Notify MedPro if you identify information that appears incorrect or outdated.

MedPro may correct, update, replace, or remove website content when appropriate, but does not guarantee that every page will always be complete, current, uninterrupted, or error-free.

Section 11

Product images, specifications, and availability

Product images are illustrative. Colours, packaging, labels, included accessories, product appearance, and screen displays may differ from the item delivered. Images may not show actual scale.

Manufacturers may revise specifications, packaging, software, included components, or documentation. MedPro may update product information when changes become known.

Website display does not guarantee inventory or availability. An online order remains subject to review and staff approval under the Terms & Conditions. Material order differences, errors, and fulfilment concerns are handled under the applicable order and refund policies.

Section 12

Third-party content, links, and applications

The website may link to manufacturer websites, therapy-tracking applications, app stores, government resources, payment services, delivery providers, videos, social-media platforms, and other third-party content or services.

• Third parties control their own content, availability, security, accessibility, and privacy practices.
• External information may change without notice to MedPro.
• Third-party services are governed by their own terms and privacy policies.
• A link does not necessarily mean MedPro endorses every statement, product, service, or practice on the external website.
• Users should verify important information directly with the applicable third party.

MedPro is not responsible for a third party’s independent website, application, service interruption, security practice, or content, subject to applicable law.

Section 13

Downloadable and educational resources

MedPro may provide downloadable manuals, checklists, guides, forms, product comparisons, presentations, videos, and other educational resources.

• Resources may be updated, corrected, replaced, or withdrawn.
• A downloaded, printed, saved, or cached copy may become outdated.
• Users should confirm that they are using the current version.
• Manufacturer materials remain subject to the manufacturer’s instructions, ownership, and applicable terms.
• Forms should be completed and submitted through the intended process and should not include unnecessary sensitive information.
• General educational resources do not constitute individualized advice.

Section 14

Website availability and technical issues

Website access may be interrupted by maintenance, updates, security work, hosting problems, third-party outages, internet conditions, browser compatibility, or other technical issues.

MedPro does not guarantee uninterrupted website access or that every form, link, file, feature, or communication will always function without error.

A failed or interrupted form submission should not be assumed to have been received. Confirm time-sensitive requests through an appropriate contact method. Website downtime does not change obligations relating to accepted orders or rights that cannot lawfully be waived.

Section 15

Results and outcomes

Individual experiences and outcomes vary. Unless MedPro provides a specific written guarantee that lawfully applies to a particular transaction, website content does not guarantee:

• A diagnosis, clinical outcome, or particular test result.
• Symptom improvement or successful treatment.
• Therapy adherence, comfort, or tolerance.
• A particular mask fit or seal.
• Equipment compatibility without appropriate assessment.
• Funding, insurance, reimbursement, or prescription approval.
• Identical performance or results between different individuals.

Results may depend on prescription, diagnosis, proper fitting, correct use, adherence, product condition, maintenance, environment, professional follow-up, and individual circumstances. This section does not limit an express written warranty or mandatory legal right.

Section 16

Consumer rights and related policies

This disclaimer should be read together with the policies that govern specific website activities:

• Terms & Conditions — website use, online accounts, ordering, payment, and delivery.
• Refund Policy — eligible online-order returns and refunds.
• Returns & Warranties — manufacturer warranty and product-support procedures.
• Privacy Policy — information collected through the website and online store.
• Cookie Policy — cookies, analytics, advertising technologies, and available controls.

This disclaimer does not override a specific written agreement with MedPro and does not negate a material promise or description that forms part of an accepted order.

Section 17

Changes to this disclaimer

MedPro may update this disclaimer to reflect changes to website content, online tools, products, services, practices, technologies, or legal requirements.

The current version will be posted on this page with an updated effective or last-updated date. Older downloaded, printed, saved, or cached copies may not represent the current version.

Section 18

Contact MedPro

Contact MedPro for help locating product documentation, confirming general product or compatibility information, or identifying the appropriate support pathway. Medical and treatment questions should be directed to an appropriate healthcare professional.

MedPro Respiratory Care Ltd.
Unit 101 – 9670 188 Street
Surrey, British Columbia V4N 3M2
Canada

Toll-free: 1-888-310-1444
Local: 604-526-0208
Head-office hours: Monday to Friday, 8:30 a.m. to 4:30 p.m. Pacific Time

General contact: Visit the MedPro contact page