Archive for the ‘News’ Category

An Ode to Oxy and her twins, Gen and Gen

Monday, January 13th, 2014

We always appreciate client feedback and Thank-Yous so we were pleased to receive this humorous poem from a former client.

An Ode to Oxy and her twins, Gen and Gen
They’re taken away, Hooray Hooray,
They’re taken away, Hooray!

Oxy and GenGen, are returned to their home.
No longer house bound, I am free to roam.
Whilst here, they were helpful to my sickly condition.
My ribs, cracked and bruised, enjoyed their emission.

Oxy’s thin tube, fifty feet in all,
Limited my travel to once ‘round the hall.
Gen and Gen were great for travel,
They just loved the car, nary a rattle.

Was asked on the street what caused my condition.
“’Stralian Rules Footie mate, Seniors Division”
Much more exciting than falling down stairs,
No one believed me, “You’re putting on airs”.

Was at the Pharmacy, for the drugs they dole out,
When asked by a young lad, not more than a sprout,
“What’s that thing that you carry? What does it do?”
“Why it’s my extra lung.” “Muuum, he’s a cyborg, can I have one too?”

To bed at night with 2 and a half litres of oxygen sent,
Through plastic tubes to awake in the morn all bent
Out of shape as 2 and a half meters of damned bloody tubes
Are wrapped ‘round my neck, my head, and manboobs.

I’ll not miss Oxy’s dull little hum,
Or her roar as she fills my outside lung.
I’ll not miss the tangle of plastic tubing
Or the two crazy big booger like things strapped up to my nostrils that are those damned frustrating and
bloody well awkward and irritating Nasal Cannula.

They’re taken away, Hooray Hooray,
They’ve been taken away, TODAY!

Never the less; Thanks to the wonderful folks at: Island Health, Medpro Respiratory Care, Blue Cross, and, in particular to Dr. Manhas.

Do you mind if we pat ourselves on the back a little?

Monday, July 18th, 2011

2011 Customer Satisfaction Survey Results (British Columbia)

In 2011, like every year before, MedPro Respiratory Care asked over 300 of our customers to comment on their service experience with our various offices across the province and again this year they gave us a resounding vote of confidence and support rating our service > 9 out of 10 on every question!!

Survey Questions

Question #1
Call answered professionally and courteously?
9.23 Scale (1-10)

MedPro is committed to providing professional and courteous service to all of our Home Oxygen and CPAP customers, be it on the phone or in person. It is gratifying to see we are working towards this goal as experienced by our customers.

Question #2
Were our staff helpful and knowledgeable?

MedPro clinical, technical or support staff is trained to provide knowledgeable support to our customers during all interactions. Being ‘the experts’ and a resource to our customers is our goal and I’m glad to see we are working towards this end.

Question #3
Did you have ample time to ask questions of staff?

No one wants to feel rushed when dealing with their respiratory supplier! We are committed to making sure that doesn’t happen when dealing with us. Our clients seem to be saying that we are living up to this standard.

Question #4
Would you recommend MedPro to others?

The biggest compliment we can receive is the recommendation of our service to friends, family and co-workers by our client’s. This is the ultimate validation of the service we are providing!

While the results of our latest satisfaction survey make us smile and let us know that we are doing right by our clients, we know that it will take the ongoing commitment and focus of each staff member throughout the province to ensure the level of service experienced by our clients continues to meet or exceed this high standard.

We are committed to this goal!

George Louvros
Registered Respiratory Therapist

MedPro Respiratory Head Office Moves to Langley, B.C.

Saturday, November 20th, 2010

MedPro Respiratory Care, along with parent company Carestream Medical, relocated its head office November 1, 2010 from Coquitlam to a new 18000 sq. ft. facility in Langley, British Columbia. The new space allows for an expanded warehouse, improved equipment service center and new central call and billing center, all of which will improve service to customers.

We look forward to serving customers from our new facility.

MedPro Respiratory Care Accreditation

Monday, November 15th, 2010

MedPro Respiratory Care is pleased to announce that we have once again been accredited by Accreditation Canada as a result of our November 2010 site surveys in Vancouver and Kelowna.

This is recognition of years of organization-wide commitment to continued improvement in quality client care and service delivery and the result of the hard work of our staff across British Columbia serving the needs of respiratory patients with a wide range of respiratory disorders.

MedPro Respiratory Care provides clinical service through offices located throughout Metro Vancouver, Thompson/Okanagan and Vancouver Island specializing in Home Oxygen, CPAP and Bi-Level Therapy, Asthma and Aerosol Therapy and Suction and Tracheostomy.

We look forward to the next 3 years as we continue, with the input of all stakeholders, to improve service delivery and care to our customers.

Accreditation Canada provides national and international health care organizations with an external peer review process to assess and improve the services they provide to their patients and clients based on standards of excellence.