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Service Update – May 14, 2020

Thursday, May 14th, 2020

MedPro Respiratory Care is reactivating its sleep apnea diagnostic and therapeutic programs May 19, 2020. New safety protocols are in place to provide a safe healthcare environment both our clients and our staff.  As an accredited healthcare provider, we continue to use the best practice direction provided by provincial health agencies and various sleep specific medical associations during this pandemic environment.

If you have an appointment with Medpro Respiratory Care you can expect:

  • Social distancing in Medpro Respiratory Care offices
  • Virtual and telemedicine appointments whenever possible
  • Designated physical spacing areas, Plexiglass barriers
  • Enhanced environmental cleaning and infection control policies
  • Use of personal protective equipment where and when necessary for patients and staff

If your doctor has sent us a referral, we will be in touch to make an appointment for you. Give us a call at 1-888-310-1441 for more information or to make your appointment.

A Message from the President

Tuesday, April 21st, 2020

I would like to take a moment to acknowledge and thank MedPro Respiratory Care staff who, while dealing with the personal challenges and stresses many of us feel in this Covid-19 environment, continue to serve the needs of our home oxygen, sleep and respiratory clients across BC, Alberta and Ontario.

They have been instrumental in developing and executing our Covid-19 Pandemic response processes and protocols to ensure the safety of our clients, many in an at-risk population, and our staff.

Our team continues to work closely with stakeholder partners within the healthcare system to update our pandemic response activities based on the most recent information available from provincial and federal public health agencies.

I’m proud of the professionalism and commitment demonstrated by our staff during this challenging time and we will continue to work to ensure the safety of clients and our staff.

-George Louvros, President, Medpro Respiratory Care

Service Update

Friday, March 20th, 2020

Service update- Restricted Access to MedPro Respiratory Care Clinics

Based on current recommendations by provincial and federal public health agencies MedPro has made the decision to limit access to our clinics. Access will limit to urgent need only- by appointment.

Our dedicated clinical staff will continue to support clients via phone and remote therapy monitoring. In-person visits will be limited to urgent matters only. Accessories and supplies will remain available though we are prioritizing replenishment via courier or mail to ensure client and staff safety. Shipping costs will be waived for orders over $25.

Clients with scheduled appointments will be contacted to cancel their appointments. We will monitor direction from public health agencies and reschedule appointments as appropriate. Your health and safety is of the utmost importance to us.

If you have any questions regarding these new service levels please call at 1-888-310-1444.

Message Regarding Covid 19 Pandemic

Wednesday, March 18th, 2020

The health and safety of our clients, our employees, and our communities is our top priority and at the forefront of every decision, we make. We believe it’s critical to do our part to help reduce the transmission of COVID-19 while maintaining important healthcare operations that serve our communities during this outbreak.

Here are some steps we are taking to protect everyone during this evolving situation:
We are diligently following guidance and best practice recommendations from the Centre for Disease Control, Public Health Agencies and Provincial Health Authorities.

All of our offices and delivery operations have increased cleaning routines, including more frequent hand washing, hand hygiene, equipment cleaning and the cleaning of workspaces and common areas in our offices.

MedPro Respiratory Care is working with health authorities to facilitate self-isolation, social distancing and ensure MedPro staff and equipment is available to meet core services and to respond to the potential increased demand.

We continue to maintain our services & supplies following the guidance provided by the leading provincial and federal health agencies including the Center for Disease Control and Health Canada. We are making every effort to ensure the continuity of supply of CPAP therapy, oxygen and respiratory therapy devices to our clients.

Our customer service team and clinical staff are available to answer any questions you might have and provide more information on the many precautions we’re taking to protect your health and safety.
If you are concerned about coming to our office or having one of our staff visit you please call our office and we will be more than happy to reschedule your appointment to a later date or make an alternate arrangement if possible – your peace of mind and health is of the utmost importance.

Compliments from clients always make our day at Medpro!

Wednesday, August 14th, 2019

“Just a short note to let you know how grateful my husband and I are in dealing with Christina in billing, she has been most helpful when it becomes overwhelming with the whole new process, she is extremely patient and most kind, a very valued person for your company” Sincerely, Irene B.

Medpro Opens New Walnut Grove CPAP Clinic

Thursday, September 6th, 2018

Medpro Respiratory Care is excited to announce the opening of our new CPAP clinic in Walnut Grove, B.C.

Since 2008 we have been serving our CPAP clients out of our Langley head office, but our CPAP department has grown considerably and needed an office of their own. While our head office on 102nd Ave is still available to our oxygen, nebulizer and suction clients; the new Walnut Grove location is now ready to meet all your CPAP therapy needs!

Give us a call at 1-888-310-1444 to book an appointment.
Unit 5 – 8880 202 Street
Langley, British Columbia
V1M 4E7

Medpro Responds to Wildfires

Monday, August 27th, 2018

Medpro Staff

With the over 500 wildfires currently affecting British Columbia, Medpro Respiratory Care has been and will continue to respond quickly and efficiently to assist our valued clients in need of temporary equipment in evacuations, or assistance with changing oxygen requirements. With 24-hour emergency services available to our oxygen clients, Medpro Respiratory Care is here to help.

You can reach us at 1-888-310-1444.

The image was taken on a recent morning outside our Prince George location.

Medpro Respiratory Celebrates 20 Years

Tuesday, June 19th, 2018

Medpro Staff

Medpro would not be the incredible company that it is without the tireless efforts of our dedicated staff. In May this year, we were lucky to have some of our 75 staff members gather to show off their Medpro colours in celebration of our 20th Anniversary. This group represents a large portion of our committed and caring team members that are privileged to serve our clients across B.C. and Ontario to improve the respiratory health of our clients.

Medpro Success Stories

Wednesday, July 5th, 2017

Sometimes it may seem daunting to be starting CPAP therapy. Who better to help lead the way than an experienced CPAP user?
Medpro Respiratory Care recently spoke to Jane, aged 78 from Victoria, B.C. who is one of our Medpro success stories.

Thanks Jane for taking the time to answer a couple of questions for us. First of all, what suggestions would you have for the new CPAP user?

Be as tired as possible when you go to bed with it for the first time – no daytime napping, up early, lots of activity, etc. I went right to sleep and had the first good night’s sleep in many months. Or work up to a full night gradually, as the guidance suggests.

How has CPAP therapy impacted your life?

Before CPAP I was losing almost half of each day with long naps in my reclining lounge chair and accomplishing only a bare minimum of what I wanted to do. I hadn’t realized how badly affected I had been – falling asleep anytime, anywhere there was reasonable quiet and always with low light (concerts, classes, meetings, etc.). My major victory was being able to sit in my Quaker Meeting for an hour with my eyes closed and not fall asleep!

Why would you recommend Medpro Respiratory Care to others?

I have recommended MedPro to numerous friends because of the outstanding service they have given me — lots of care and attention, always willing to try various options to make my experience easier and more comfortable, help in arranging payments, and follow-up even after my trial period had finished and I had bought and paid for my equipment.

It is wonderful to know that someone, usually the same person I’ve been dealing with all along, is there ready to answer my questions and provide good solutions to any problems I might have.

MedPro is most certainly the best health-related experience I have had since I began to experience the effects of aging over the past 5 or so years!!!

Thanks Jane for sharing your story with us. We hope that CPAP therapy will continue to be a positive experience for you in the years to come.

If you would like to share your story to be featured here, please contact us by Email.

CPAP and Humidity. Your Questions Answered

Tuesday, June 27th, 2017

I started CPAP therapy and now I have a “cold”, what happened?

I got water in my tubing, what do I do?

My CPAP is making funny gurgling noises, please help!



All of these questions are related to the same subject, humidity.

But what is humidity and how does it affect the CPAP user?
When we are breathing normally, our nose and throat help to humidify (moisten and warm) the air coming into our body. When we add the increased air flow from the CPAP, the body can’t keep up and this can cause either dryness or congestion.

When they get congested (or a stuffy nose), may people feel that it is because there is too much moisture from the machine, however it is actually the opposite. Your body is producing more moisture in the nose in response to drier air. If you are experiencing any nasal congestion or dryness, you want to turn up your humidity level. If you require assistance with how to change your machine’s humidity levels, contact us by phone 1-888-310-1444 or send us an Email

Sometimes if there is a large difference between your room temperature and the CPAP air temperature, condensation can show up in your mask or tubing. When the air in the CPAP tubing cools, it will lose the humidity created in the humidifier’s water tub, and water pools in the tubing. This is similar to what happens when you have a nice cold drink on a hot day, and water starts to pool up on the outside of the glass. When this happens with your CPAP, you have a few options to help correct it.
The best way is to use a heated hose (not available on all CPAP machines). This hose will insulate the tubing, maintaining a constant temperature, so that the air flowing through it doesn’t cool down and form condensation.
Another way to help is a tubing wrap. This is a good option for those who have CPAP machines without a heated tube option, or for those who need more help maintaining humidity or preventing condensation. A tubing wrap is a sleeve that goes around the tubing, usually made of fleece with ties on each end.

Humidity levels will often need to be changed with the different seasons, or if a person is travelling to another climate. A good rule of thumb is if you are congested or dry, increase humidity (and tube temperature if possible), and if you have any condensation or water in your tube or mask, go down on your humidity level (and/or up on your tube temperature if possible).